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Online Merchant Services

WHAT IS FRAUD?

What is Fraud? In simple terms fraud is the unauthorised use of an American Express Card or Card number, in an establishment such as yours. 

This could be perpetrated with a counterfeit Card, a lost or stolen Card, a Card not received by the true Cardmember, or simply the Card number alone.

Each year, millions of dollars are lost due to fraudulant use of Charge and Credit Cards. Being fraud-aware will help to protect not only your business but your customers and clients as well.
 
 
TYPES OF CARDS

There are a number of different types of American Express Cards, it's important for you to be able to recognise them all.
TYPES OF FRAUD

Fraud can be perpetrated in a number of different ways, click here to find out more.
HOW TO PREVENT FRAUD

Use our checklists to ensure you are aware of how to prevent Fraud, by checking the Card, the customer, and your own staff.
SUSPICIOUS BEHAVIOUR

If at any time you feel that Fraud may be being committed, call our Authorisations line and say "Code 10" or "Extension 500".
HOW TO ACCEPT THE CARD

Follow our step by step guides for accepting the Card electronically, manually and over the phone, Internet or via mail order. 

 

If you need further information feel free to contact our Merchant Services line on 1800 235 6755.