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| |  | American Express Travel Services is dedicated to helping its network offices become worldwide travel leaders. Our Travel Alliance Program offers a multitude of exceptional benefits that are specifically designed to boost your bottom line.
Explore the benefits below, and find out how we can help you leverage more opportunities, achieve more profits and get an edge on the competition. |
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| | Beneficial Rates with Preferred Suppliers | | | | American Express employs both local and global supplier negotiation resources to maximize travel supplier revenues. One of our network's great strengths is the ability to influence and shift supplier sales revenues. The combined strength of American Express globally and our network members locally, invites a range of preferred distribution agreements providing benefits with a number of suppliers in a variety of industries. |
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| | Airline Suppliers | | | | American Express uses its purchasing power to deliver the best possible economics to its members. The American Express Travel Alliance Programme offers you the opportunity to enjoy lucrative commissions and override programmes with a number of airlines. A Yield Management Consultant will also assist you in tracking your sales and offer consultation on how you can maximize your revenues. |
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| | Hotel Suppliers | | | | We have negotiated impressive agreements with a range of companies that offer competitive at-source commission rates and preferred distribution agreements. In addition, our Worldwide Select Hotel Programme provides savings of up to 60% off standard corporate room rates in over 14,000 hotels worldwide, a guaranteed commission rate of 10% and an easy to use reservation process. Our network members can pass these savings onto their customers. |
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| | Computer Reservation System (CRS) Suppliers | | | | American Express offers its members a first of its kind, best-in-class contract with Sabre that aligns growth strategies for both companies. The agreement positions Sabre as the exclusive CRS for all members of the American Express Travel Services Network in Canada. As part of our network, you can participate in a superior programme that encompasses Sabre's state-of-the-art hardware, software, dedicated support and lucrative productivity incentive opportunities. In addition, with American Express' expertise in CRS revenue maximization, you will receive enhanced reporting and performance support to maximize your CRS earning potential. |
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| | Income from Other American Express Products & Services | | | | You can earn service fees for providing service to American Express Cardmembers. Once these customers come through your doors, they represent additional selling opportunities. |
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| | General Purchasing Discounts | | | | American Express has negotiated a variety of discounted rates on everyday purchases that include discounts on car purchases and/or leases, computer supplies, couriers, stationary supplies, office and telecom equipment, and electronic visa processing.
Note: these discounted rates are not available in all markets. |
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| | The Advantages of Brand Recognition | | | | Across the world people recognize the American Express brand as standing for superior customer service. You'll be provided with the consulting and tools necessary to market the brand effectively. These include marketing templates, signage and optional interior office design. |
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| | Marketing Globally and Locally | | | | You can benefit from the $35 million spent on aggressively marketing the American Express brand in Canada. When you become a Travel Services Network member, Amex Bank of Canada sends an introduction letter to its Cardmembers within your defined trading area. In addition, there are at least two annual mailings on your behalf, encouraging Cardmembers to use your travel office. An important feature of all our national campaigns is a special 1-888 toll-free telephone number that ensures calls originating in your territory are directed to your office. |
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| | Connect with a Large Cardmember Base | | | | Amex Canada Inc. has become a rewards partner in the Membership Rewards® program offered by its affiliate, Amex Bank of Canada. Under this programme, participating Cardmembers can redeem Membership Rewards points for travel certificates that can be applied to a broad range of travel options, including tour packages, cruises, hotel stays and access to airline tickets on any airline to any destination. Travel certificates help attract new customers to your business because they are redeemable exclusively through the American Express Travel Services Network. |
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| | Points Program that Attracts Customers | | | | Amex Canada Inc. is a rewards partner in the Membership Rewards® program offered by its affiliate, Amex Bank of Canada. Participating Cardmembers can redeem Membership Rewards points for travel certificates. These certificates can be applied to a broad range of travel options including tour packages and cruises and access to any airline to any destination at any American Express Travel Services location in Canada. It's a highly effective means of bringing loyal customers through your door. |
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| | Expertise in Web Site Development | | | | For those not yet online, we can help lead you into the online world. When you become a Network member, you'll have the ability to distinguish yourself from the competition by creating a high-quality Web Site.
If you already have a compatible Web site, American Express Travel Services Network can help you drive traffic to your site by establishing a link from www.americanexpress.ca. |
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| | Cross Selling Opportunities | | | | Cardmembers of our affiliate, Amex Bank of Canada, can use American Express Travel Services locations to process their Credit and Charge Card payments and exchange foreign currency. And because these customers have, through customer surveys, indicated an interest in purchasing additional American Express products and services - you have an excellent opportunity to sell them travel. |
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| | Expand Your Corporate Travel Business | | | | American Express offers network members a corporate travel incentive with the American Express Partners Plus® Program. By participating, you can earn commissions by referring new business to American Express corporate payment products. Once a referral is qualified, you can earn a percentage of their billed travel expenses. |
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| | Benefit from the Brand - Keep Your Identity | | | | The American Express brand is one of the most recognized in the world, renowned for offering security, reliability, trust and financial stability worldwide. Displaying the American Express name and logo along with your own reinforces that you represent all of these qualities with a commitment to your local economy. And, you keep the name and identity you've worked so hard to build while profiting from your association with a globally renowned travel brand. |
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| | Brand Marketing and Support | | | | American Express invests substantially in global marketing to build and support the brand. To help you leverage that strength, we have developed a set of Brand Guidelines and consumer marketing tools for your use. Through its affiliate Amex Bank of Canada, American Express Travel Services Network has access to over 2 million Amex Bank Cardmembers who value and trust the American Express brand and who, through customer research surveys, have indicated an interest in purchasing additional American Express branded products and services such as travel. Participation in network-led marketing promotions allows you to deliver superior and differentiated value to your customers. |
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| | Quality Service at Home and Abroad | | | | Through our extensive Quality Program, you can deliver the level of service customers have come to expect from American Express. The American Express Quality Programme helps you ensure your office is ahead of the competition when it comes to providing superior customer service. This program includes comprehensive training, tracking and reward and recognition tools. |
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| | Worldwide Customer Care® Promise | | | | The global network of over 1,700 locations* in more than 130 countries helps ensure that your customers receive high levels of service while abroad. This service commitment can give your customers peace of mind, while travelling at home or overseas. You can also benefit from referrals between network members. It's superior customer service at home and abroad that keeps customers coming back. To learn more about our Worldwide Customer Care Promise, click here.
*Comprises Travel Service locations of American Express Travel Related Services Company, Inc., its affiliates and Representatives worldwide. In Canada, Representative travel offices are independently owned and operated. Not all services are available at all travel service locations and are subject to local laws and cash availability. |
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| | Effective Training | | | | We provide training for owners, managers and counsellors. This includes access to an American Express orientation course, human resource management, marketing, professional development and selling skills. Effective training helps your business by creating a more efficient office, better customer service and improved employee retention. |
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| | Network with Travel Agency Owners in Over 130 Countries Worldwide | | | | Members have exclusive access to the Global Travel Network Web Site, providing you with all the news and information you need to take full advantage of the American Express Travel Services Network. You can access all available business tools and resources. But most importantly, you can share business opportunities and expertise with a group of the most successful agency owners around the globe. |
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| | Sharing Best Practices for Better Business Management | | | | We can offer advice on a range of business practices, including: - Profit enhancement
- Operations
- Legal compliance
- Human resources
- Finance
- Technology
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