How can I update/change information related to my American Express Merchant account e.g. bank account, business name, address, phone number, etc?
	How do I set up my Electronic Data Capture (EDC) terminal to accept American Express® Cards?
	What products or services do you offer to merchants that accept the Card?
	How quickly will I be paid for my American Express Charges?
	What phone number do I call for approval of a Charge when my terminal refers me to call for Authorisation?
	What should I do if I suspect a Card may be stolen or fraudulent?
	How do I add additional locations to my existing American Express Merchant relationship?
	How should I respond to an American Express Customer Service enquiry regarding a Charge?

How can I update/change information related to my American Express Merchant account e.g. bank account, business name, address, phone number, etc? Call Merchant Services on 02 814 4650 or domestic toll-free 1800 1888 2639. Our representatives will be happy to assist you in completing your request. Look for these services online in the near future.

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How do I set up my Electronic Data Capture (EDC) terminal to accept American Express® Cards? Once you have been approved and given an American Express Merchant account, call your terminal provider or terminal support to request your terminal be programmed with your American Express Merchant number. Call American Express on 02 814 4760, 02 814 4761 or domestic toll-free 1800 1888 2639.

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What products or services do you offer to merchants that accept the Card? We offer a variety of products and services to help grow your business, attract better customers and reduce your costs. They include items such as complimentary promotional materials, Electronic Data Capture (EDC) terminals and marketing support programmes.

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How quickly will I be paid for my American Express Charges? American Express offers two standard Merchant payment plans: Three day direct credit Under this plan, payment for Charges submitted either under a properly completed Charge Summary Form or electronically through Electronic Data Capture Terminals will be made directly to your business bank account on the third business day after we receive such Charges from you. Weekly Check payment plan Under this plan, payment for Charges submitted either under a properly completed Charge Summary Form or electronically through Electronic Data Capture Terminals will be made directly to you within seven calendar days of our receipt of such Charges from you.

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What phone number do I call for approval of a Charge when my terminal refers me to call for Authorisation? The number to call for Authorisations is 02 814 4666 or domestic toll-free 1800 1888 2639. Be prepared to give your Merchant number, the Card account number and the amount of the Charge.

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What should I do if I suspect a Card may be stolen or fraudulent? Do not confront the customer. If you are in any way suspicious, call Authorisations on 02 814 4666 or domestic toll-free 1800 1888 2639. American Express pays rewards for Cards returned on our instruction. Be prepared to give your Merchant number and the Card account number.

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How do I add additional locations to my existing American Express Merchant relationship? Call Merchant Services on 02 814 4650 between 8:30 am and 5:30 pm, Monday to Friday. Our representatives will be happy to assist you in setting up additional merchant locations.

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How should I respond to an American Express Customer Service enquiry regarding a Charge? Be sure to respond either by post or fax to the address or fax number indicated with the requested documentary support before the reply-by date noted on the request. Indicate in the space provided whether Credit is due or no Credit is due, as supported by your attached documentation. If no reply is received from you by the reply-by date, American Express will deduct the Charge from your Merchant account.

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