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Contact Us

Whatever you need – question answered, issues addressed – we look forward to assisting you.

General Information

Canada: 1-800-668-2639 (voice)

In Toronto: (905) 474-0870


In North America: 1-866-549-6426 (TTY/TDD)

In Toronto: (905) 940-7702 (TTY/TDD)
Toll Free Customer Service (General inquiries, lost or stolen cards) - 24 hours-a-day, 7 days-a-week

In North America: 1-800-869-3016 (voice)

In Toronto: (905) 474-0870

International (please call collect): (905) 474-0870


In North America: 1-866-529-6426 (TTY/TDD)

In Toronto: (905) 940-7702 (TTY/TDD)
Option to Transfer a Balance

In Canada: 1-800-575-2273
AMEX® InfoAssist (Premiums Apply)

In Canada: 1-800-263-9222

Outside Canada (please call collect):
(905) 816-1829
Travel Accident Insurance

In North America (Weekdays 8am to 8pm EST): 1-800-231-8989
Toll Free Customer Service for The Platinum Card® - 24 hours-a-day, 7 days-a-week

In North America: 1-800-263-1616

In Toronto: (905) 474-8400

International (please call collect): (905) 474-8400
American Express Travel Service Location (American Express® AIR MILES®* Credit Cards Excluded)

For nearest location: 1-800-668-2639

Phone based Travel Service: 1-800-611-1100 or: 1-888-414-TRIP


TM,®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada
Amex Travel AssuranceTM (Premiums Apply)

In Canada: 1-866-292-5234
Amex Balance Payment Insurance (for Credit Cards only. Premiums Apply)

In Canada: 1-800-708-0807   Amex Account Protector Insurance (for Credit Cards only. Premiums Apply)

In Canada: 1-800-708-0807
American Express® Line Of Credit

In Canada: 1-800-263-3365

In Toronto: (905) 474-1545
American Express Financial Services

In Canada: 1-888-461-2639

In Toronto: (905) 474-9383
The Platinum Card®

Personalized Travel Service, including International Airline Program, Fine Hotels, Resorts & Spas and Cruise Privileges Program
In Canada: 1-800-668-9147

In Toronto: (416) 868-1888

International (please call collect): (416) 868-1888


Platinum Card Concierge & Fine Dining Program
In North America: 1-800-345-2639

International (please call collect): (617) 622-6756



Car Rental, Flight & Baggage Delay, Hotel/Motel Insurance and Purchase Protection Plan:
In Canada: 1-800-243-0198

In Toronto: (905) 475-4822

International (please call collect): (905) 475-4822


Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750


Travel Emergency Assistance:
In Canada: 1-800-678-5523

International (please call collect): (312) 935-3606
American Express Gold Card

Car Rental, Flight & Baggage Delay, Hotel/Motel Insurance and Purchase Protection Plan:
In Canada: 1-800-243-0198

In Toronto: (905) 475-4822

International (please call collect): (905) 475-4822


Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750


Travel Emergency Assistance:
In Canada: 1-800-678-5523

International (please call collect): (312) 935-3606
American Express Card

Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750


Purchase Protection Plan:
In Canada: 1-800-243-0198

In Toronto: (905) 475-4822

International (please call collect): (905) 475-4822


Travel Emergency Assistance:
In Canada: 1-800-678-5523

International (please call collect): (312) 935-3606
American Express® AeroplanPlus® * Cards

Aeroplan Contact Centre/ AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*: 1-800-361-5373
1-800-957-7439 (TDD)


Hong Kong: (852) 2521-2138

United Kingdom 0871-220-7777

Switzerland 0848-aeroplan (23767526)

France: 0825 882 883

Montreal and all other areas: (1 (514) 395-0300


*Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad.


Air Canada Reservations
Canada/U.S.A.: 1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com
American Express® AIR MILES®* Credit Cards

AIR MILES® * Customer Service
Rewards Miles redemption or replacement collectors cards
8am to 12am EST Weekdays/ 10am to 6:30pm EST Saturday


In Canada: 1-888-AIR-MILES (1-888-247-6453)

In Toronto: (416) 226-5171


TM,®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada
American Express® Costco® Platinum Cash Rebate Card

Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750


Purchase Protection Plan
In Canada: 1-800-243-0198

In Toronto: (905) 475-4822

International (please call collect): (905) 475-4822
The Platinum Credit Card from American Express

Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750


Purchase Protection Plan:
In Canada: 1-800-243-0198

In Toronto: (905) 475-4822

International (please call collect): (905) 475-4822
American Express® Business Gold Rewards Card

Travel Emergency Assistance:
In Canada: 1-800-678-5523

International (please call collect): (312) 935-3606


Disability Plan for Small Business:
In Canada: 1-800-387-4481
American Express® Costco® Corporate Card for Small Business

Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750

Purchase Protection Plan:
In Canada: 1-800-243-0198

In Toronto: (905) 475-4822

International (please call collect): (905) 475-4822


Disability Plan for Small Business:
In Canada: 1-800-387-4481
American Express® Corporate Card for Small Business

Travel Emergency Assistance:
In Canada: 1-800-678-5523

International (please call collect): (312) 935-3606

Disability Plan for Small Business:
In Canada: 1-800-387-4481
Customer Service & Support
In Canada:  1-800-716-6661

International (please call collect): 905-474-9329

Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198

International (please call collect): (905) 475-4822

Travel Accident Insurance - Claims
In North America: 1 800-532-4822

Emergency Card Replacement:
In Canada: 1 800-268-9824

In US and Caribbean: 1 800-528-4800

International (please call collect): (905) 474-9280
Customer Service & Support
In Canada:  1-800-716-6661

International (please call collect): 905-474-9329

Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198

International (please call collect): (905) 475-4822

Travel Accident Insurance - Claims
In North America: 1 800-532-4822

Emergency Card Replacement:
In Canada: 1 800-268-9824

In US and Caribbean: 1 800-528-4800

International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-866-755-2639

International (please call collect): 905-474-1487

Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198

International (please call collect): (905) 475-4822

Travel Accident Insurance - Claims
In North America: 1 800-532-4822

Emergency Card Replacement:
In Toronto: (905) 474-9280

In North America: 1 866-755-2639

International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-800-716-6661

International (please call collect): 905-474-9329

Aeroplan Contact Centre / AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*:
1-800-361-5373
1-800-957-7439 (TDD)

Hong Kong: (852) 2521-2138
United Kingdom 0871-220-7777
Switzerland 0848-aeroplan (23767526)
France: 0825 882 883
Montreal and all other areas: 1 (514) 395-0300

* Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad. www.aeroplan.com

Air Canada Reservations
Canada/U.S.A.:
1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com

Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198

International (please call collect): (905) 475-4822

Travel Accident Insurance - Claims
In North America: 1 800-532-4822

In Canada: 1 800-268-9824

In US and Caribbean: 1 800-528-4800

International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-866-755-2639

International (please call collect): 905-474-1487

Aeroplan Contact Centre / AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*:
1-800-361-5373
1-800-957-7439 (TDD)

Hong Kong: (852) 2521-2138
United Kingdom 0871-220-7777
Switzerland 0848-aeroplan (23767526)
France: 0825 882 883
Montreal and all other areas: 1 (514) 395-0300

* Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad. www.aeroplan.com

Air Canada Reservations
Canada/U.S.A.:
1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com

Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198

International (please call collect): (905) 475-4822

Travel Accident Insurance - Claims
In North America: 1 800-532-4822

Emergency Card Replacement:
In Toronto: (905) 474-9280

In North America: 1 866-755-2639

International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-800-716-6661

International (please call collect): 905-474-9329

Emergency Card Replacement:
In Canada: 1 800-268-9824  

In US and Caribbean: 1 800-528-4800  

International (please call collect): (905) 474-9280
If you are interested in setting up a Corporate Card or Corporate Purchasing Card program for your company, click here.
Travel assistance, foreign currency exchange, and a variety of other services are provided to travellers through the American Express retail network of over 2,200 Travel Service Locations worldwide.*

To learn more about Travel Service Locations click here.

* Comprises Travel and Foreign Exchange locations of American Express Travel Related Services Company Inc., its affiliates and Representatives worldwide. In Canada, American Express Travel Services locations are independently owned and operated. Not all services are available at all Travel Service locations and are subject to local laws and cash availability. Service fees may apply.
If you are a Program Administrator, you can conduct account maintenance and transactions online or contact one of the customer service numbers below for program management-related inquiries.

Program Administrator Servicing Team
The number is for Company Program Administrators Only: 1 866-568-0308
Customer Service & Support
In Canada: 1-800-716-6661

International (please call collect): 905-474-9329

Flight & Baggage Delay and Hotel/Motel Burglary Insurance:
In North America: 1 800-243-0198

International (please call collect): (905) 475-4822

Emergency Card Replacement:
In Canada: 1 800-268-9824

In US and Caribbean: 1 800-528-4800

International (please call collect): (905) 474-9280
General Correspondence

American Express
General Correspondence
PO Box 7000 STN B
Willowdale, Ontario
M2K 2R6
Canada
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