Answer: An account setup is not required to purchase the American Express® Gift Card. Click here for orders of less than $75,000. For American Express Gift Card orders over $75,000, please call 1-800-316-4420. To have your business logo printed on your Gift Cards, please download and review the overview of our logo services. Please note there is a $30,000 minimum for logo orders. When you are ready to order, please call 1-877-297-8242.
Question: Are there any limits for Gift Card orders placed on this site?
Answer: Yes. There is a maximum order size of $75,000. For American Express Gift Card orders over $75,000, please call 1-800-316-4420. To have your business logo printed on your Gift Cards, please download and review the overview of our logo service. Please note there is a $30,000 minimum for logo orders. When you are ready to order, please call 1-877-297-8242.
Question: How do I add a company logo to my Gift Card?
Answer: To have your business logo printed on your Gift Cards, please download the overview of our logo service. When you are ready to order, please call 1-800-316-4420.
Question: After I place my Gift Card order online, how soon will it be shipped?
Answer: Gift Cards ordered online for bulk delivery will be sent to your billing address via UPS Next Day or Second Day delivery based upon your selection made during order processing. Orders received before 11:00AM EST on a business day will be shipped same day. Orders received after 11:00AM EST will be shipped on the following business day. Business days are M-F, excluding holidays. Please note that Customizable Gift Cards require additional Card processing time--please allow 3-5 business days for card processing in addition to the shipping time. Please note that for your security, all packages will require signature upon receipt.
Question: How will the Gift Cards be packaged?
Answer: Gift Card packaging may vary on the cards purchased from this site. Inside will be an American Express Gift Card printed with the name "Gift Card Recipient" and set dollar value of the card, as well as detailed instructions on how to use the Gift Card. Please note that if you are purchasing Customizable Gift Cards, the printed message on the Card(s) will be the one you have selected during the order process. If you choose to re-package the cards before giving them to the recipient, please ensure that the terms and conditions accompanying the Gift Card(s) are provided to the recipient(s).
Question: Are my Gift Cards ready for use?
Answer: Yes. The Gift Cards will be activated upon shipment. Please use or gift the Gift Card(s) as soon as possible. We advise distributing within 90 days of receipt. Terms and Conditions are applied to Gift Cards.
Question: Where can American Express prepaid products be used?
Answer: Travelers Cheques can be used to pay for goods and services virtually anywhere in the US and millions of locations worldwide. Gift Cheques can used to pay for goods and services virtually anywhere in the US. Gift Cards can be used in the US wherever American Express is accepted including on-line retail purchases. It cannot be used at cruise lines, for recurring billing purchases, or at casinos or ATMs. Gift Cards do not have ATM access and can not be reloaded.
Question: What is the expiration period of these products?
Answer: Travelers Cheques and Gift Cheques do not expire. While there is a "valid thru" date indicated on the front of the Gift Card, the Available Funds on the Gift Card do not expire. The "valid thru" date is simply required to ensure that the Gift Card can be used at Merchants that request and/or require customers to provide a plastic expiration date during the transaction process. You may not use the Gift Card after the "valid thru" date, but can request a replacement to use any Available Funds that remain on the Gift Card. Contact us at the Customer Service Number to obtain a replacement Gift Card or for instructions on how to redeem the Available Funds. We will issue you a replacement Gift Card free of charge if your "valid-thru" date expires. If you ask us to issue you a check for the amount of any Available Funds remaining on the Gift Card after the "valid thru" date, we may hold the Available Funds for ten (10) business days after you request a check to ensure that all transactions have posted to our system. We reserve the right to decline to issue a replacement Gift Card.
Question: Can I use American Express logos or product images in my marketing materials?
Answer: Gift Card purchase is not permission to use American Express logo or product images in any corporate creative material. If you would like to use American Express logos or images, please contact American Express Travelers Cheques and Prepaid Services at 877-297-8242
Question: What happens if I purchase more Gift Cards than I need, can I return any unused portion?
Answer:Purchaser should accurately forecast the quantity of Gift Cards that are needed.All Sales on this site are final.Once you submit your order, you will not be able to cancel the order or return the cards for a refund.See the Terms and Conditions for additional information. We regret any inconvenience that this may cause.
Question: What are some of the ways American Express Gift Cards can be used in my business?
Answer: There are many opportunities to use American Express Gift Cards for your business, including rewards, incentives, and promotions, for both customers and employees. Gift Cards use includes, but is not limited to the following:
- Consumer Promotion / Sweepstakes
- Customer Referral / Loyalty Incentive
- Employee Incentive Program
- Other occasion gifts (e.g., service anniversary, retirement, etc)
- Travel reimbursement
- Personal use
Question: What are the benefits of setting up a Corporate Account Relationship with American Express Travelers Cheques and Prepaid Services?
Answer: Account setup allows for a more streamlined self service option for repeat buyers. The benefits are listed below:
- Self service for account management
- Volume discounts
- Expanded payment method including ACH and Corporate Purchasing Card (CPC)
- Tracking and reporting of orders
- Online username and password for easy access to online application
- Ability to establish user preferences for easy repeat purchases (i.e. payment, shipping, and billing address)
- Individual fulfillment
- Alternative shipping address
- Easy transition to corporate incentive solutions
Question: Can I order cards with non-standard denominations, reloadable funds feature, or other options?
Answer: Yes. American Express Incentive Services (AEIS), a joint venture affiliate of American Express and Maritz Inc., has been a leader in the corporate incentive and prepaid card industry since being formed in 1997. AEIS specializes in customized solutions for the corporate incentives prepaid marketplace and is able to create tailored solutions and card products to meet your business objectives. AEIS is able to efficently produce products that meet your unique needs, including: variable denominated product, fully customized card art and packaging, reloadable card functionality for the corporate sponsor as well as filtered merchant acceptance to select partners and locations via their patented DirectSpend technology . To learn more about AEIS and their products and services please visit www.aeis.com
